Because service is not enough!

New Report Released

We are delighted to release the 3rd of our 3 part series of PDF Reports which unpick the state of Guest Experiences in the Sub Sectors and Competitive Sets that make up the Hospitality Industry. Part 3 considers the best of the best.

  • Part 1 - Considers the Hospitality Sector Benchmark or Sector wide perspective
  • Part 2 - Unpicks the relative performances of the Sub Sectors (Food, Drink & Accommodation) and the Competitive Sets (Fast Food to Fine Dining, Gastro to Community and 5* to Budget Hotels)
  • Part 3 - The Eclectic Benchmark reveals the performance characteristics of the best of the best and considers some of the key factors in their success

Download your PDF copy of Part 3 below.
Customer Experience Report Part 1.pdf Customer Experience Report Part 1.pdf
Size : 4047.221 Kb
Type : pdf

Would you like an Online Guest Experience Benchmark Survey set up for the exclusive use of your team?

Benefits:

  • Help them understand the way guests feel
  • Useful data to engage teams at team meetings
  • Playback what they felt to open discussions
  • Focus the team on the measures that matter
  • Accessible Competitor Survey mechanism
  • Easy to use In Company Survey mechanism

Its a FREE service we are happy to offer to all of our clients - Contact Emma @ emma@customerservicebenchmark.com
Customer Experience Report Part 2.pdf Customer Experience Report Part 2.pdf
Size : 86708.411 Kb
Type : pdf
Customer Service Report Part 3.pdf Customer Service Report Part 3.pdf
Size : 7453.839 Kb
Type : pdf

 Sponsored by: Riverview Law 

Providing bespoke, fixed price solutions ranging from annual contracts for SMEs to legal advisory outsourcing for Corporations 

Would you like an Online Guest Experience Benchmark Survey set up to embed within your website or share with your database?

Benefits

  • Consistent approach to gathering guest feedback
  • Analysis of guest feedback by channel
  • Accessible Survey - private and confidential
  • Add your own bespoke questions - flexed over time to suit the changes in your business - Explore guests views of a special night or a new menu
  • More data but converted to intelligence for you so you don't have to
  • Low cost

Customer Service Benchmarking Ltd Customer Offer - £10 + VAT per unit per month

Contact David 07795813097 or david@customerservicebencmark.com