"The reports reveal our successes, where improvement is needed and benchmarks us against our competitors. But above all my board can now measure our state of progression against our sector, creating confidence and support to develop the business. This combined with our excellent like for like sales on last year allows me to finally undergo a new bar extension. Benchmarking is crucial - With over 8,000 restaurants in our sector alone. With these measurements in place we are able to be a step ahead of our competitors”
Peter Avis, Restaurant Manager, Babylon Roof Gardens
"We reported 9% L4L growth last year, understanding what our customers "want" is at the heart of what we strive to do - we have to know that the service, product and environment we deliver excites and entices"
Tim Bacon MD Living Ventures
"Benchmarking is crucial to business these days, knowing how your operation is performing and how customers rate it is vital. The academy endorsed Customer Service Benchmark programme adds another important tool in this key area giving an opportunity for a broad range of hospitality businesses to access valuable data. Behavioural skills are this years hot topic; you have to stay ahead of the game"
Peter Martin Peach Factory
"We are using the Benchmarking programme in our Maison Blanc operation and it has certainly been a key component in helping to grow the sales and profitability of the business. It also provides invaluable guest insight"
Simon Wilkinson, COO KOUT Food Group
We understand that data is just data - that operators require meaningful intelligence that can be acted upon -this is why we focus on delivering a service beyond mystery guests providing our customers with clarity and objectivity and intelligence and support that fuels growth and success - your success.
The only surprise will be the how well we support your ambition of world class customer service, growth and competitive advantage.
We do the analysis so your team can focus on driving value as we provide you with your internal performance report after each wave of visits comprising:
Individual unit mystery guest reports delivered within 48 hours
We certify consistent excellence and are pleased to attend a team meeting to help focus and motivate the team as well as drafting Press Releases as appropriate.
Some of those we work with include:
We have visited thousands of businesses - while thousands of independents still remain unvisited, name a chain and we are pretty sure we visited them. Constantly evolving this broad spread of visits keeps our Hospitality Benchmark robust and representative.
If you would like to benefit from our unique service please get in touch - we would be delighted to hear from you and to support your goals and aspirations
Who else have we visited?
Costa Coffee Pret a Manger Caffe Nero Premier Inn All Bar One Harvester Beefeater Phoo Yo! Sushi Eat Banger Bros Chiquitos Peach Pubs Greggs Zizzi's Pizza Express McDonalds Hilton Holiday Inn Manoir Quat Saisons Gordon Ramsay Dinner by Heston Blummenthal Toby Carvery Vintage Inns Nandos GBK Wok to Walk Crown Carvery Frankie & Benny's Ramada Thistle Hotels Crowne Plaza The Balmoral Hotel Du Vin City Inn De Vere Jury's Inn Holiday Inn Express Comfort Inn Best Western Marriot Hotels Malmaison Ibis Quality Hotel YHA Pontins Ember Inns JD Wetherspoons Greene King Pub Co Marstons Mitchells & Butler Charles Wells Orchid Pubs & Dining Whitbread Intercontinental Hotel Group Exclusive Hotels Millenium & Copthorne Hotels Alternative Hotel Group Accor Hotels Two for One Group Punch Taverns McMullen & Sons Adnams Old English Inns Youngs & Co Dodman Inns Arkells La Tasca Town & City Pub Co TGI Fridays Inventive Leisure Cineworld Tesco PLC M&S House of Fraser J Sainsbury Sodexo Debenhams Merlin Entertainments UCI Cinemas Group John Lewis Wagamama IKEA Arsenal FC National Trust Harvey Nichols RHS Natural History Museum Gondola Group Jamies Italian Tragus Cafe Pasta Prezzo Fifteen Carluccios YUM Loch Fyne Pontis Dim T Brewers Fayre Giraffe SSP Ltd Intertain Starbucks West Cornwall Pasty Co Welcome Break Compass Group Krispy Kreme Ginger Pig Autogrill Burger King Pizza Hut KFC Dominoes Pizza Subway D&D London Richard Corrigan Everards Alain Ducasse The Ivy Sketch Tortilla O'Briens Bagel Nash Boston Tea Party Presto Pumpkin Cafe Beds & Bars Cafe Rouge Harry Ramsdens ASK Brasserie Blanc Old Orleans Hand & Flowers Strada Bella Italia Chez Gerard Wasabi Browns Tossed Waitrose Boots Go Ape Odeon Vue Cinema HaHa Yates Corney & Barrow Lloyds Bar Hogs Head O'Neills Tiger Tiger The Litten Tree Slug & Lettuce Goose Chef & Brewer Sizzling Pubs Monkey Bizness Mr Todiwala's Kitchen
THIS IS JUST A RANDOM SELECTION OF SOME YOU MAY KNOW. THERE ARE MANY MANY MORE YOU WILL NEVER HAVE HEARD OF.