poor service sucks.......

Showing Tag: "welcome" (Show all posts)

Do your guests leave with a burning desire to return?

Posted by David McHattie on Tuesday, February 14, 2012, In : Customer Service 
As I walk up the path, I am spotted and she's there opening the door - the biggest smile and open welcoming demeanour.
Tea, coffee, a beer or a glass of wine? The offers start to flow even before I am settled into an extremely comfy chair.
The fire is roaring, the kitchen is a hive of activity and ohhh the smells. No menu necessary I am having the usual - the days special.
The aroma of freshly baked bread and scones is driving me wild, the stove is laden with pots of fresh veg, unctuous sauces...

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Mall à la tête

Posted by David McHattie on Wednesday, January 25, 2012, In : Customer Service 

A recent visit to a Mall offered an instructive "ugly experience" that illustrated the type of experience that could give any owner a headache. 

'Oh great no queue' I thought so I approached the counter - no welcome or hello-how-are-you.  The lady serving at the counter had her back to me and was engaged in a discussion with another team member who was facing me but he said not a thing. I was obviously invisible. They continued their little chat despite the fact I was less than 5ft away and st...

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