Part 1 of the our NEW Research Report is available today and reveals the true state of "The Customer Experience in the Hospitality Industry":
Some of the headlines include:
  • The Hospitality Sector Benchmark is 75.42% - 14.58% below the 90% target level.
  • 13% of businesses act as sector assassins - creating “hospitality detractors”
  • 34% of all experiences diminish future sales!
  • 30% of businesses have competitive advantage within their grasp. 
  • Personality is the weakest performing area for the H...

Continue reading ...