While the laying down of processes and systems is essential be clear why you are doing so.
You are doing so to stage the opportunities for team members to interact with and engage guests! Not because these are what the guests came for!
The steps you outline are choreographed opportunities to sell the experience.

But Beware…..
In identifying the customer service steps that will best service guests it is important to bear in mind that the delivery of the process can be easily ruined by scriptin...

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