Posted by David McHattie on Tuesday, February 28, 2012,
In :
Customer Service
We are in the hospitality industry & our role is to deliver experiences.
Safe, clean, a smile and a greeting are base requirements as are good food & drink or a comfy bed - they are all just the table stakes! Without personality hospitality businesses are simply expensive vending machines.
All too often, I and the majority of guests are faced with - "Yes - what can I get for you?" or Yes followed by a pause as they wait to be told the order.
Unfortunately this occurs in the majority of guest ...
