Posted by David McHattie on Thursday, March 22, 2012,
In :
Customer Service
The Service Profit Chain is just simple good sense! Leading companies stay on top by managing their service profit chain.
In simple terms:
It is about developing a working environment in which the team - carefully selected, highly capable and engaged - interact with guests to create massive value and competitive advantage.
As a result guests remain loyal, they buy more, they visit more frequently, they tell others about your WOW experiences and are willing to share ideas for improvement includ...
