poor service sucks.......

Showing Tag: "emotional" (Show all posts)

Don't grunt at me, care for me!

Posted by David McHattie on Tuesday, February 28, 2012, In : Customer Service 
We are in the hospitality industry & our role is to deliver experiences. 

Safe, clean, a smile and a greeting are base requirements as are good food & drink or a comfy bed - they are all just the table stakes! Without personality hospitality businesses are simply expensive vending machines.

All too often, I and the majority of guests are faced with - "Yes - what can I get for you?" or Yes followed by a pause as they wait to be told the order.
Unfortunately this occurs in the majority of guest ...

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Discount Junkies Beware!

Posted by David McHattie on Sunday, December 11, 2011, In : Marketing 

Discounting is as insidious as a drug habit - if you are not careful.


When you are feeling low it's normal to seek a lift but choose the solution wisely - a shoulder to cry on or a wise head to talk to - not a line of cocaine that will eventually lead to addiction and ruination. I am told a drug provides a high - a short-term solution, but how long before you seek it out again? How long before the time between each high diminishes and you become an addict, a junkie with a drug problem?


Time...


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