As I walk up the path, I am spotted and she's there opening the door - the biggest smile and open welcoming demeanour.
Tea, coffee, a beer or a glass of wine? The offers start to flow even before I am settled into an extremely comfy chair.
The fire is roaring, the kitchen is a hive of activity and ohhh the smells. No menu necessary I am having the usual - the days special.
The aroma of freshly baked bread and scones is driving me wild, the stove is laden with pots of fresh veg, unctuous sauces and jus' while the crackling is crisping up nicely in the oven.
It becomes apparent that if I leave less than a stone heavier than when I arrived I will be doing well. What the hell, life's too short to miss out and I have no desire to pour cold water on the warmth and hospitality I am offered at every turn.
Sadly my repose is over - time to leave to get back to the real world and as I embrace the fond farewells I reflect…. What a soul enhancing experience; chat, warmth, amazing food and treated like a king. Walking down the path I am already thinking about the next visit - got to do that more often - I will be back very soon!
That's how I always felt having visited my Gran's house!
Did you think that was a restaurant review - were you waiting for the name?
My Gran's House has always been my reference point as an operator, a lesson in how to stimulate positive emotions and fill your guests with a burning desire to return and tell their friends. Do you have a vision for the service your guests will enjoy?
Posted by David McHattie. Posted In : Customer Service