In Sept 2010 we published the top performing brands based on the first 1000 visits conducted around the country:
  1. Living Ventures
  2. John Lewis
  3. Wagamama
  4. Premier Inn
  5. Maison Blanc
Back then only Living Ventures had a company average above 90% now we can see that a range of businesses focussed on delivering excellent experiences exist. Not every company needs customer service, far from it, a number of companies are delivering service which compares favourably with those we think of as excellent. Things ha...
Continue reading ...