poor service sucks.......

Browsing Archive: June, 2012

It's never been this tough before...

Posted by David McHattie on Friday, June 29, 2012, In : Customer Service 
Actually in many ways it has never been this good and opportunity knocks for those who focus on what matters.

In 1978 there were only 3 TV channels. If we wanted to eat out our family choice was a Berni Inn or an independent Italian.
We had just purchased our first video recorder - for about £750! Hardly anyone travelled abroad and the proportion of people eating out of home was very small and largely to celebrate.

I got my first computer in 1982 - a Dragon 32 - yes 32K - and my first mobile in...
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At least Dick Turpin wore a mask....

Posted by David McHattie on Friday, June 8, 2012, In : Customer Service 

A Gastro Pub I visited recently charges £19.95 for a wine that is available from Amazon for £7.49

Is it worth it?

Let's simplify the thought process.

£12.26 for a rude and uncaring waitress to deliver it from point A to point B. Delivery is free from Amazon and 1st class in every way.


OK, I know I am stretching the point but when prices are set at such levels then there is a serious challenge : the experience on offer had better be worth it. In this case, it was most certainly not. Every ...


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