Excellent customer service provides differentiation and competitive advantage. The accessibility of cheap travel and pressures on disposable income is causing customers to be ever more discerning. In a climate of plentiful vouchers an even greater risk is the newly laid price value expectations of the consumer and the question - can you get out of vouchering with brand value and prices intact.

World class customer service is not the sole domain of 5* Hotels and Michelin Starred Restaurants ...