for the best of the best and those who aspire

Improving Experiences for Team Members, Guests and Shareholders

We benchmark performance providing insight and intelligence to improve guest experiences and competitive advantage. 

We design deliverable service systems that develop competitive advantage, excite guests and cause them to provide peer to peer recommendations

We develop social media strategies that engage guests and translate online to in store sales

Are your sales growing? Are you creating evangelists? Do you have a social media strategy?

Favourite Guest Comment

 "Our server, Craig was particularly charming. He went out of his way to express what seemed to be a genuine interest in us and made recommendations to suit us, that would enhance our experience. Ultimately he made starter, main and wine recommendations that all suited us perfectly." 

Las Iguanas O2

Benchmark your performance against the sector, sub sector and competitive set averages. Benchmarking data drawn only from our "uninvited vistas".

Because no one targets "average" unless they want to go out of business The Eclectic Benchmark¬© provides the ultimate benchmark of customer service performance.

"We are delighted with the intelligence and insight Customer Service Benchmarking afforded us. - we have never before had the ability to unpick our service performance and benchmark it against the sector and our competitors. The Independent, robust 3rd party appraisal of our businesses and the pragmatic, operator focussed report added real value." Craig Bancroft - Northcote Manor & Ribble Valley Inns

Our clients improve the experiences of their guests.

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