Improving Experiences for Team Members, Guests and Shareholders
We benchmark performance providing insight and intelligence to improve guest experiences and competitive advantage.
We design deliverable service systems that develop competitive advantage, excite guests and cause them to provide peer to peer recommendations
We develop social media strategies that engage guests and translate online to in store sales
Are your sales growing? Are you creating evangelists? Do you have a social media strategy?
Favourite Guest Comment
Benchmark your performance against the sector, sub sector and competitive set averages. Benchmarking data drawn only from our "uninvited vistas".
Because no one targets "average" unless they want to go out of business The Eclectic Benchmark© provides the ultimate benchmark of customer service performance.
Our clients improve the experiences of their guests.